Help

Find Quick answers to your questions below:

Order Status
• Has my order shipped?
• How do I change quantities in my order?
• How do I cancel an item my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• I received the wrong product.

My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• How do I file for a replacement?
• When will my order ship?

International Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?

Guarantees
• Privacy Policy
• Security

Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?

Buyer’s Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
• Where are combos from the old site?

 

Order Status

Has my order shipped?

1. Click the on the account icon located between the search bar and your shopping cart icon to sign in.
2. Once signed in, you can view the status of each order. (If you do not see your order here, please contact our Customer Relations Department for more information.)

How do I change quantities or remove an item in my order?

1. If you are not already signed in, please click the on the account icon located between the search bar and your shopping cart icon to sign in.
2. You can then access your shopping cart by clicking on the shopping cart icon.
3. Once you are in your shopping cart, you can change the quantity of a certain item by changing the quantity number or using the arrow buttons and then clicking “Update”.

4. To remove an item from your cart, simply click the “Remove” button located under the quantity box.

How do I cancel my order?

If you wish to cancel your order, please email us your ORDER NUMBER and NAME to cancel@seidioonline.com. We will do everything possible to honor cancellation requests. However, due to our goal of quick order turnaround, cancellations must be reviewed by our Customer Relations Department and cannot be guaranteed.

How do I track my order?

1. If you are not already signed in, please click the on the account icon located between the search bar and your shopping cart icon to sign in.
2. Under “Recent Orders” locate the order you would like to view the tracking for.
3. Click the “View” button linked to that order.
4. Shipping information can be found on this page along with tracking information.

My order never arrived.

1. If you are not already signed in, please click the on the account icon located between the search bar and your shopping cart icon to sign in.
2. Once signed in, locate your order under your “Recent Orders”.
3. Please make sure that the status on your order is “Shipped” and tracking for your order shows “Delivered”.
4. Once you have confirmed the item was shipped and updated as delivered, please contact our Customer Relations Department for assistance via live chat or call us at 832-204-1118.

An item or part of an item is missing from my shipment.

1. If you are not already signed in, please click the on the account icon located between the search bar and your shopping cart icon to sign in.
2. Once signed in, locate your order under your “Recent Orders”. Click the “View” button linked to that order to view an overview of the order.
3. Please double check to make sure that the item is on your order, and check your shipment carefully, as sometimes products may be hidden or concealed by packing materials.
4. If the item is missing, please contact our Customer Relations Department for assistance via live chat or call us at 832-204-1118.

I received the wrong product.

If you feel that you have received the wrong product, please contact our Customer Relations Department for assistance via live chat or call us at 832-204-1118.

My Account

How do I create an account?

1. Click on the account icon located between the search bar and your shopping cart icon.
2. Under the “Register” section, type your email and choose a password for your account.
3. Click on the “Register” button to submit the information and create the account.

Please note your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

1. If you are not already signed in, please click the on the account icon located between the search bar and your shopping cart icon to sign in.
2. Once signed in you may edit your billing and shipping addresses by clicking that section’s “Edit” button to the right of the section title.
3. You may edit the name, email and password associated with your account by clicking “Edit Your Password and Account Details”.

How much is my shipping?

You can view our current shipping prices below:

US Only:
Standard Shipping: FREE
FedEx Express Saver: $5
FedEx 2-day: $12
FedEx Standard Overnight: $24

International Shipping:
FedEx International Economy:
FedEx International Priority:

I forgot my password.

1) Click on the account icon located between the search bar and your shopping cart icon.
2) Click on the link “Lost Your Password” under the log in section.
3) Enter your username or email associated with your account, and an email will be sent to you.
4) Follow the instructions in the email to reset your password.

What is your return policy?

We offer a 14-day money back guarantee that is valid from receipt date for U.S. customers (30 days for international customers). Please see our Refund Policy page for complete details regarding our return policy.

How do I return my product?

1) If you are not already signed in, please click on the account icon located between the search bar and your shopping cart icon to sign in.
2) Under “Recent Orders” locate the order you would like to file a return on and click “Warranty Request”.
3) Fill out the form to submit your return request.

What is your replacement policy?

We have a lifetime warranty on all cases and holsters and a one (1) year warranty on all batteries and power accessories, please view our replacement policy for more details.

How do I file for a replacement?

1) If you are not already signed in, please click the on the account icon located between the search bar and your shopping cart icon to sign in.
2) Under “Recent Orders” locate the order you would like to file a replacement on and click “Warranty Request”.
3) If your order was placed on or before April 13, 2016, please click this link.
4) If your order was placed after April 13, 2016, please click this link.
5) Follow form instructions and wait for a Customer Relations to contact you via email.

When will my order ship?

1. If you are not already signed in, please click the on the account icon located between the search bar and your shopping cart icon to sign in.
2. Under “Recent Orders” you will be able to the see the status of all orders placed from your account.

You will receive a shipment confirmation when your order has shipped and tracking information will be available within 24-48 hours of shipment.

International Shipping

Do you ship to my country?

We do offer International Shipping to certain countries around the world. To determine whether we ship to your country, please create an account by clicking the account icon located between the search bar and your shopping cart icon. Fill in the blanks located under “Register”. Type your email and choose a password for your account.

During signup we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

What are my payment choices?

We accept Visa, Mastercard, American Express, Discover, and PayPal payments.

When will my order ship?

Most orders placed before noon on business days will most likely be processed and shipped out the same day; orders placed after noon (or on weekends) will be processed and shipped out the next business day.

Guarantees

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Lifetime Warranty

We offer a lifetime warranty on cases and holsters and one (1) year warranty on batteries and power accessories. For more information, you can view the full warranty policy here.

Pricing and Billing

Do I have to pay sales tax?

We only charge sales tax on products shipped to addresses in Texas.

I have a question on my charges.

If you are not already signed in, please click the on the account icon located between the search bar and your shopping cart icon to sign in. Here you can compare all charges from orders placed on our store. If you have further questions or concerns, please contact our Customer Relations Department for assistance via live chat or call us at 832-204-1118.

I need a copy of my receipt/invoice.

1. If you are not already signed in, please click the on the account icon located between the search bar and your shopping cart icon to sign in.
2. Under “Recent Orders” locate the order in question, and click the “View” button to see a copy of your receipt/invoice.

If you are having trouble accessing your order invoice, please contact our Customer Relations Department for assistance via live chat or call us at 832-204-1118.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s) back to our warehouse.

When will my credit card be charged?

Your credit card will be charged immediately upon order creation and your order will be immediately processed for shipment.

Buyer’s Guide

How do I buy/redeem a gift certificate?

We do not currently offer gift cards or certificates. We apologize for any inconvenience this may cause.

I can’t find the product I’m looking for, what should I do?

If you have any trouble finding a product, please contact our Customer Relations Department for assistance via live chat or call us at 832-204-1118.

How do I use a coupon?

After adding items to your cart, click the shopping cart icon link at the top of the site to view your cart. You will see an order summary section on the left side of the page. Enter your Coupon Code in the “Promo Code” box and click “Go”. Your cart should update with the correct pricing.

You can also enter the Coupon Code in the Cart Quick View by hovering over the cart icon. Then enter the code in the “Promo Code” box and click “Go.” Your cart should update with the correct pricing.

General Questions

Where are combos from the old site?

Products are now organized by case and you can add a holster for an additional $10 by clicking the “Add a Holster” option above the Add to Cart button. The items will be added to your cart separately with the holster being discounted from $29.95 to $10.